What began as enterprise-level support for our Total Care Plan clients has evolved into a proven non-stop protection platform — now available on a per-user basis as Always-On Protection.

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We use a proven stack of monitoring, maintenance, and backup tools to keep winery systems running and to alert us before small issues become business disruptions. Your network is continuously monitored. Workstations and servers receive automated updates. New devices are discovered and mapped as they appear. Backups are verified. Threats are detected early and addressed quickly.

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This technology foundation is included in every Always-On Protection plan.

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But technology alone is never enough.

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Our Grape Squad understands the rhythm of a working winery — busy tasting rooms on weekends, wine club releases, seasonal staff turnover, compliance deadlines. When something goes wrong, you’re not just losing “IT.” You’re risking sales, member satisfaction, and staff momentum.

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Every Always-On Protection plan includes access to our winery-focused Grape Squad Help Desk. Real technicians who know your environment respond consistently and keep your team moving.

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From there, you choose the level of responsiveness and engagement your operation requires.

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Guard

Essential Protection

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Guard is structured, reliable baseline protection for wineries that need oversight and stability without high operational complexity.

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You get continuous monitoring, automated maintenance, verified backups, and access to the Grape Squad Help Desk — with next-business-day response.

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Guard is ideal for smaller teams or lower-transaction environments where dependable protection matters, but immediate escalation is rarely required.

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It’s about staying protected and predictable.

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Shield

Proactive Coverage

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Shield builds on the Guard foundation with faster response times and more frequent system visibility.

You receive same-day support, weekly monitoring reports, and deeper proactive attention to system health and risk exposure.

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Shield is designed for growing wineries with active tasting rooms, wine club operations, and higher daily transaction volume — where issues need to be addressed quickly to protect revenue and customer experience.

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It’s about reducing friction and staying ahead of problems.

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Fortress

Mission-Critical Continuity

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Fortress is engineered for wineries where downtime is unacceptable.

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With priority support, accelerated response SLAs, and daily oversight, Fortress provides the highest level of engagement and operational vigilance.

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This tier is suited for multi-site operations, high-volume eCommerce, or wineries with complex infrastructure and elevated risk exposure.

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It’s about continuity, resilience, and speed under pressure.

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On-site Rate Discounting

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When hands-on work is required — networking upgrades, cable management, infrastructure repair or testing — every AOP subscription includes a discounted rate on those services.