top of page

TOTAL CARE PLAN

Comprehensive Care, One Fixed Price

AlienMedic.jpg

The WineryConnect Total Care Plan (TCP) is a fixed price monthly service covering three critical capabilities (IT Leadership, Technology Build & Support, and Always-On Protection) needed to ensure solid IT Operations. In addition, we offer seasoned Professional Services, as well as a range of winery Commerce solutions we are expert in.

Total Care Plan Evaluation

The starting point is a TCP Evaluation. The TCP Evaluation is simply a set of in-depth discussions, between Sam Weiner, our Founder and vCIO, and key stakeholders in your winery. A couple highest level business/technology conversations are followed by formal Architecture, Service, and Risk assessments, leading to a Strategy Review.

ALIENinspection.png

​​

You can get a good idea of how this works in an interview Sam did with the CEO of Humanize IT (the tool we are using to help guide these discussions):
 

Three Core Capabilities + One Premium Service

Based on the TCP Evaluation, we agree with each client on a TCP subscription rate to cover the solutions and services they require.​ TCP rests on four strategic pillars: three core capabilities, complemented by our premium Professional Services. The result is a uniquely virtuous cycle of continuous improvement in our ability to help wineries with technology. At the same time, we continually grow our specialized expertise in regulated winery Commerce.

1) IT Leadership
image_edited.jpg

  • Business Needs Evaluation/Technology Strategy

  • Guide solutions execution

  • Ongoing Quarterly Business Reviews​

2) Technology Build & Support

  • The Grape Squad: Industry expert technologists

  • Install and maintain physical devices and software systems, including our curated set of Commerce solutions

  • Identify and respond to issues (email, phone, client portal)

  • Manage IT Order Processing (shared Reseller discounts)​​

3) Always-On Protection

  • Network Management and Monitoring

  • Endpoint Management and Monitoring

  • User/SaaS Protection and Security

  • Third-party RMM portals

​​

3+1) Professional Services

  • Specialized winery Commerce system API expertise and partnerships

  • Systems integration & automation

  • Custom software development 

  • Solutions developed often benefit all TCP subscribers

iStock-604372802.jpg

For more detail on all of the above ...

Continue to IT Operations

TCPEvaluation
bottom of page