TOTAL CARE PLAN
Comprehensive Care, One Fixed Price
The WineryConnect Total Care Plan (TCP) is a fixed monthly price service centered around a core suite of IT Operations solutions and services. In addition, we offer seasoned Professional Services, as well as a range of winery Commerce solutions we are expert in.
Total Care Plan Evaluation
The starting point is a TCP Evaluation. The TCP Evaluation is simply a set of in-depth discussions, between Sam Weiner, our Founder and vCIO, and key stakeholders in your winery. A couple highest level business/technology conversations are followed by formal Architecture, Service, and Risk assessments, leading to a Strategy Review.
​​
You can get a good idea of how this works in an interview Sam did with the CEO of Humanize IT (the tool we are using to help guide these discussions):
-
Stop overcomplicating client conversations. #mspglobal #mspgrowth - YouTube
46 second clip which gets to the heart of the TCP Evaluation -
Help Wineries Create Experiences - YouTube
1 minute, 19 second clip which explains who we are -
Interview with a Winery MSP - YouTube
First half of the full interview - 23 minutes -
The Niche MSP Journey - YouTube
Second half of the full interview - 27 minutes
Three Core Capabilities + One Premium Service
Based on the TCP Evaluation, we agree with each client on a TCP subscription rate to cover the solutions and services they require.​ TCP rests on four strategic pillars: three core capabilities, complemented by our premium Professional Services. The result is a uniquely virtuous cycle of continuous improvement in our ability to help wineries with technology. At the same time, we continually grow our specialized winery Commerce expertise.
1) IT Leadership
-
Business Needs Evaluation/Technology Strategy Plan
-
Guide solutions execution
-
Ongoing Quarterly Business Reviews​
2) Installation, Maintenance, and Support
-
The Grape Squad: Industry expert technologists
-
Install and maintain physical devices and software systems, including our curated set of Commerce solutions
-
Identify and respond to issues (email, phone, client portal)
-
Manage IT Order Processing (shared Reseller discounts)​​
3) 24/7 Remote Management and Monitoring
-
Network Management and Monitoring
-
Endpoint Management and Monitoring
-
User/SaaS Protection and Security
-
Third-party RMM portals
​​
3+1) Professional Services
-
Specialized winery Commerce system API expertise and partnerships
-
Systems integration & automation
-
Custom software development
-
Solutions developed often benefit all TCP subscribers
For more detail on all of the above ...